Contact Odin Fortune Casino Support

Talk to our team

You can reach us by live chat or by emailing [email protected]. Customer support operates around the clock, every day of the week.

Account and verification enquiries

Our compliance department examines questions about identity checks, the AML/KYC policy and the way identification information is handled. This includes complaints about those matters as well as requests for clarification.

Identity checks must be completed before money can be withdrawn. We can also ask for more documents while an account is in use. If a document request remains unanswered, account access may be frozen or closed.

Personal information enquiries

Our support email is also the route for contacting our data protection officer about the use of your information. You may ask which retention periods apply to particular records.

You can request a copy of the information we hold about you or ask us to correct missing or inaccurate details. Requests to erase information are also available, although legal retention duties can require records to remain on file.

Taking a break

If gambling is becoming difficult to manage, contact our team for help with self-exclusion. Once the restriction starts, it remains in force throughout the period you selected.

For ordinary account closure, cancel outstanding bets before contacting support. Tell us if gambling addiction is the reason for your closure request. A request to return the remaining balance may be made, with applicable fees and the repayment method determined by us.